ABBYY | FULL TIME Director Of Strategic Customer Engagement
Posted 2025-06-13An exciting opportunity: Director Of Strategic Customer Engagement! We're looking for someone to start immediately in this Remote role. The role has a strong focus on Customer success expertise. We are a key player in the Enterprise Software & Network Solutions market. A salary of $120k - $165k per Year is offered.
Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most â driving your growth, while fueling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
With a focus on customer-centric thinking, we're not just another vendor â we're a transformative force in the industry. By joining one of our Customer Excellence teams, you will have the chance to work with our portfolio of over 10,000 customers, including many Fortune 500 companies.
The Director of Strategic Customer Engagement is responsible for developing and managing high-impact customer engagement strategies. This role is crucial in fostering strong relationships with key customers, partners, and internal stakeholders, gathering valuable insights, and driving product innovation and retention. Â
Key Responsibilities:Â
- Define program objectives, metrics, and success criteria for all strategic programs Â
- Develop and manage budgets for customer engagement activitiesÂ
- Continuously improve program effectiveness and measure impact on business goalsÂ
- Ensure proper feedback loops and tracking of customer commits and feature requests, working closely with Product and EngineeringÂ
- Establish and oversee Customer Advisory Board (CAB), including member selection, meeting planning, and executionÂ
- Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy. Ensure feedback is actioned.Â
- Continuously improve impact of Customer Advisory Board. Analyze and report CAB insights to inform product development decisions Â
- Develop and maintain an executive sponsorship program, pairing senior executives with key accountsÂ
- Ensure executive sponsors understand their role and are equipped to enhance customer relationshipsÂ
- Ensure proper reporting and visibility between leadership team, revenue, and product & engineeringÂ
- Establish program for customer product engagements including product briefings, roadmap discussions and technical design sessionsÂ
- Coordinate product roadmap presentations and discussions with key customers including QBRsÂ
- Ensure efficient and effective communication between the product team, account teams and strategic customers for high impact engagementsÂ
- Create program for early access and private technical preview programs for select customers and partnersÂ
- Track and report on technical preview and developer engagement activitiesÂ
Job Requirements:Â
- Bachelor's degree in Computer Science, Software Engineering, Product Management, or related technical fieldÂ
- 5+ years of experience in Customer Success, Customer Engagement, Product Management, Product Marketing Management or similar roles in a technical environmentÂ
- Strong understanding of B2B customer relationships and enterprise software industryÂ
- Excellent communication and interpersonal skills, with the ability to interact effectively with executives, c-level and technical stakeholdersÂ
- Proven track record of developing successful customer engagement programs, customer success and/or technical preview initiativesÂ
- Experience with customer engagement, CRM software, data analysis tools, and project management platformsÂ
Key CompetenciesÂ
- Customer experience skills ensuring a focus on customer outcomes and a delightful customer experience Â
- Strategic thinking and ability to align customer insights with business and technical objectivesÂ
- Excellent facilitation and presentation skills for both business and technical audiencesÂ
- Ability to build and maintain relationships with high-profile customers and technical partnersÂ
- Strong analytical skills to derive actionable insights from customer feedback and technical dataÂ
- Proactive problem-solving and conflict resolution abilities in complex technical environmentsÂ
- Proficiency in translating technical requirements into customer-friendly language and vice versaÂ
Salary Range:
- The anticipated base salary range for this position is between $120,000 and $165,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Additionally, you will enjoy some of our local benefits such as:
- Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
- Gym membership subsidy
- Medical and dental insurance
- Pet insurance
- Employee Assistance Program
- College Savings Plan
- Travel assistance
- 401(k) with up to 4% employer match
Join ABBYY, and you will:
Love how you work
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.
Love whom you work with
- We are a global team of 600+ colleagues, spread across 15 countries on four continents.
- With colleagues representing 30+ nationalities, our workforce reflects the world.
- Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140
technology patents. - We are guided by the values of respect, transparency, and simplicity.
- "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.
Love what you work on
- We are a company with more than 35 years of experience in the technology market;
- Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK;
- We have modernized the capture market by creating the first low-code/no-code IDP platform.
- Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process;
- Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.
ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.