Apply Now: Brandbastion Customer Onboarding & Support Specialist

BrandBastion is looking for a talented Customer Onboarding & Support Specialist! Based in Remote, this role is available for an immediate start. Key to this role is your expertise in Excellent English communication skills. The compensation for this role is $50k - $70k per Year.

Job Title: Customer Onboarding & Support Specialist
Location: Remote (LATAM)

Set Customers Up for Success at a Fast-Growing AI Leader

At BrandBastion, we help the world’s leading brands thrive on social media by combining cutting-edge AI with human expertise. Our platform has been refined over the past decade to deliver unmatched precision in engagement, moderation, and brand protection.

We’re looking for a Customer Onboarding & Support Specialist who’s passionate about helping customers succeed. This hybrid role sits at the intersection of onboarding, support, and operations — ideal for someone who’s tech-savvy, thrives in fast-paced environments, and loves simplifying complex tools for others.

What You’ll Be Doing

• Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
• Convert trial users into happy paying customers by showcasing value early and often
• Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
• Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
• Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
• Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
• Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team
  
  

What We’re Looking For

• Excellent English communication skills — both written and verbal
• Strong understanding of social media platforms and digital marketing
• Experience in a customer-facing role (onboarding, implementation, CX, tech support, or operations)
• A natural problem-solver who takes ownership, learns quickly, and loves helping customers
• Comfortable with shifting priorities and wearing many hats in a fast-moving, agile environment
• Tech-savvy — quick to pick up new tools and platforms
  

Why Join BrandBastion?

• Shape your path: We’re a performance-driven team where high performers get real ownership and opportunities to lead
• Remote-first: Work from anywhere in LATAM while collaborating with global teammates
• Work with iconic brands: Support household names and digital disruptors across industries
• Help lead the AI future: Be part of a company shaping the next generation of brand protection and engagement
• Competitive compensation + 4+ weeks paid time off
• Global team meetups: Connect in person with your colleagues around the world