$30k - $40k/year FULL TIME German Speaking Customer Care At

Looking for a skilled German Speaking Customer Care! An immediate start is available for this Remote-based position. The role has a strong focus on Fluency in German and English.. You can expect a salary of $30k - $40k per Year for this role.

The House of Mercier is thrilled to offer a fantastic opportunity for a German Speaking Customer Care Representative, available for both on-site positions in Athens or remote work within Greece. This role is designed for individuals who excel in customer service and are dedicated to providing a stellar experience for our German-speaking clients. You will be instrumental in addressing inquiries, resolving concerns, and enhancing customer satisfaction.

Responsibilities

What Your Day Might Look Like:

• Provide excellent customer care support to German-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, issue resolution, and account management.
• Handle customer complaints professionally, ensuring swift and effective resolution.
• Maintain detailed records of customer interactions, documenting inquiries and outcomes accurately.
• Collaborate with internal teams to escalate complex issues when necessary.
• Stay informed about our product offerings and industry trends to deliver relevant support.
• Contribute to initiatives aimed at enhancing the overall customer experience and satisfaction.

• Fluency in German and English, both written and spoken.
• Prior experience in customer care or related fields is preferred.
• Strong interpersonal and communication skills with a focus on customer service excellence.
• Ability to efficiently resolve customer issues and provide effective solutions.
• A proactive approach to learning about products and enhancing customer knowledge.
• Willingness to embrace a remote working environment or work from our Athens office.
• A collaborative team player with a passion for significantly impacting customer satisfaction.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....