$24k - $30k/year Portuguese Speaking Customer Service At Online

Now hiring at Online Travel Platform for a Portuguese Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. Key to this role is your expertise in Fluency in Portuguese and English. A salary of $24k - $30k per Year is offered.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service Representative for an online travel platform. This position will involve providing exceptional support to customers navigating their travel plans and inquiries. As a key member of our client’s customer service team, you will engage with Portuguese-speaking clients to assist them in making bookings, managing their travel itineraries, and resolving any issues that may arise during their travel experiences. We are looking for an individual who is not only fluent in Portuguese but also possesses a passion for customer service and travel. Success in this role will be marked by your ability to communicate effectively and empathetically, ensuring that each customer feels valued and understood. You will have the opportunity to work within a positive and dynamic environment, where innovation is embraced, and everyone works together towards creating memorable travel experiences for our clients. If you are a proactive problem solver who thrives in a fast-paced setting and is excited about the travel industry, we encourage you to apply and join our mission of connecting talent with opportunity.

Responsibilities

Core Duties & Responsibilities:

• Deliver high-quality customer service to Portuguese-speaking clients via various communication channels including phone, email, and chat.
• Assist customers with booking travel arrangements, including flights, accommodations, and transportation.
• Manage customer inquiries, complaints, and issues with professionalism and courtesy.
• Provide accurate information about travel products, services, and promotions.
• Maintain comprehensive knowledge of the online travel platform and its offerings.
• Document interactions with customers in the company’s CRM system for future reference.
• Collaborate with team members to improve processes and enhance customer satisfaction.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in using CRM systems and other customer service software.
• Flexibility to work varied hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...