Careermilard Is Hiring A Customer Service Representative | Join

Explore a new role with careermilard as a Customer Service Representative| Join The Dekni Creations Team!! This is an exciting Remote opportunity with an immediate start. This position requires a strong skillset in relevant areas. We offer a Competitive salary.

Dekni Creations is the Internet?s best place for custom hats for companies and events. We take pride in delivering high-quality craftsmanship and top-tier customer service?our goal is to ensure every customer walks away happy and satisfied! As we grow, we?re looking for a Customer Service Representative to help us maintain our high standards. If you?re a hat enthusiast with excellent problem-solving skills, attention to detail, and a passion for customer care, we?d love to hear from you! What You?ll Do: -Manage and respond to customer tickets using Gorgias. -Assist customers with order updates, inquiries, and general product guidance?basic knowledge of hats and embroidery / deco techniques is a plus! -Process and send invoices via Shopify. -Keep the team informed about order changes for production via Redbooth. -Coordinate with the art and production teams to ensure smooth order fulfillment. -Provide empathetic and solution-driven support, ensuring every customer interaction is positive. - Use Slack for internal team communication. What We?re Looking For: -Experience with Gorgias or similar customer service platforms. -Familiarity with Shopify for invoicing and order updates. -Strong conflict resolution skills?you know how to turn a frustrated customer into a happy one. -A hat enthusiast (preferred!) who understands the passion behind custom headwear. - Highly detail-oriented?small changes in details can make a big difference in our work flow! - Excellent communication skills and the ability to mirror empathy in responses. Why Join Dekni Creations? -Work remotely with a kind and passionate team. -Be part of a company that values quality and customer satisfaction above all else. -Opportunity to grow with a business that?s growing . If you?re ready to join a team that puts customers first and thrives on creativity, apply now! Let us know why you?d be a great fit and share any relevant experience. We can?t wait to hear from you!