$24k - $36k/year FULL TIME Portuguese Speaking Customer Service

Your next career move starts here: Portuguese Speaking Customer Service! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Fluency in Portuguese and English. You can expect a salary of $24k - $36k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to announce an opening for a Portuguese Speaking Customer Service Representative in the Online Streaming Service Department. In this fast-paced role, you will be instrumental in providing top-notch support to our diverse clientele by assisting them in navigating our streaming platform and resolving any issues they may encounter. Your fluency in Portuguese, combined with your customer service skills, will create a positive experience for users in their journey of enjoying our vast pool of entertainment offerings. This position offers the unique opportunity to work within a dynamic and creative environment where you can make a significant impact by enhancing customer satisfaction and loyalty. If you are passionate about media, enjoy helping others, and are looking to be part of a vibrant team, we invite you to apply and join us at The House of Mercier.

Responsibilities

• Assist Portuguese-speaking customers via phone, email, and chat, providing support for inquiries regarding the streaming service.
• Effectively troubleshoot and resolve technical issues related to streaming quality, account access, and billing.
• Offer personalized recommendations based on customer preferences and viewing habits.
• Document customer interactions and update records in the CRM system.
• Provide feedback to management to improve service processes and enhance customer experiences.
• Participate in training sessions to remain up-to-date with the latest features and offerings of the streaming platform.
• Enhance customer engagement through follow-up communications and satisfaction surveys.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, particularly in the tech or media sector, is preferred.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and think critically to resolve customer issues.
• Familiarity with streaming services or online platforms is an advantage.
• Proficiency in using customer service software and CRM tools.
• Flexible working hours to accommodate customer needs, including evenings and weekends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...