Amazon Connect ( FULL TIME ) | Careermilard

Looking for a skilled Amazon Connect! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

Job Title: Amazon Connect Engineer (Terraform Specialist) Location: Remote,USA Employment Type:Contract Job Summary We are seeking a skilled and experienced Amazon Connect Engineer with expertise in Terraform to design, implement, and manage scalable cloud-based contact center solutions. The ideal candidate will have hands-on experience in deploying and customizing Amazon Connect environments, integrating with other AWS services, and automating infrastructure using Infrastructure as Code (IaC) tools like Terraform. Key Responsibilities ? Amazon Connect Implementation: ? Design, configure, and deploy Amazon Connect contact center solutions to meet business needs. ? Build and optimize contact flows, IVRs, routing profiles, and queues. ? Integrate Amazon Connect with other AWS services, including Lambda, DynamoDB, S3, and CloudWatch. ? Implement solutions for call recording, sentiment analysis, and reporting using tools like Contact Lens and CloudWatch Metrics. ? Terraform Automation: ? Develop and maintain Terraform scripts to automate Amazon Connect infrastructure deployment and management. ? Create reusable Terraform modules to enable efficient and consistent provisioning. ? Ensure Terraform code is modular, secure, and adheres to best practices. ? Integration & Development: ? Collaborate with development teams to integrate Amazon Connect with external CRMs (e.g., Salesforce, Zendesk) and third-party systems. ? Write and optimize AWS Lambda functions using Python or Node.js for custom workflows and event triggers. ? Monitoring & Optimization: ? Monitor Amazon Connect performance, troubleshoot issues, and optimize configurations for efficiency and scalability. ? Use analytics tools to measure performance metrics and implement improvements. ? Documentation & Collaboration: ? Create detailed documentation for infrastructure designs, Terraform modules, and operational processes. ? Work closely with cross-functional teams, including DevOps, software development, and customer support teams. Required Skills and Qualifications ? Amazon Connect Expertise: ? Proven experience implementing and managing Amazon Connect solutions. ? In-depth knowledge of contact flow design, IVRs, and queue/routing configurations. ? Terraform Proficiency: ? Hands-on experience creating and maintaining Terraform scripts for AWS infrastructure. ? Familiarity with Terraform best practices, state management, and version control tools like Git. ? AWS Knowledge: ? Strong understanding of AWS services, including Lambda, DynamoDB, S3, CloudWatch, and IAM. ? AWS certification (Solutions Architect, Developer, or Advanced Networking) is a plus. ? Programming Skills: ? Proficiency in Python or Node.js for developing Lambda functions and custom scripts. ? Soft Skills: ? Strong problem-solving and analytical skills. ? Excellent communication and collaboration abilities. ? Detail-oriented with the ability to document and present solutions clearly. Preferred Qualifications ? Experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline. ? Knowledge of VoIP, SIP, and telephony integrations. ? Familiarity with AWS CloudFormation and API Gateway for advanced solutions. ? Understanding of security and compliance best practices (e.g., GDPR, HIPAA). Benefits ? Competitive rate ? Opportunity to work with cutting-edge cloud technologies. ? Flexible work schedule and remote options. ? Professional development and AWS certification support.