Apply Today: JUST ONE | Recruitment & Executive Search Agency

Looking for a skilled Customer Service Agent! Based in Remote, this role is available for an immediate start. The role has a strong focus on Proficiency in order management systems and ERP software. This position comes with a salary of $50k - $70k per Year.

JUST ONE, on behalf of its client, a leading company in the Marine Technology industry, is actively seeking a Customer Service Agent.

Responsibilities:

• Prepare and deliver accurate and timely quotations to customers for spare parts and consumables, ensuring clarity and completeness in pricing and product details.
• Collaborate closely with relevant departments to gather necessary information for quotations and promptly address any customer inquiries or clarification requests.
• Maintain meticulous records of quotations and follow up proactively to secure orders.
• Handle effective the commercial execution of a project from the receipt of order and throughout all project stages.
• Process orders in a timely and accurate manner.
• Confirm orders with customers and provide order status updates.
• Monitor and track the status of orders throughout the fulfillment process.
• Ensure timely shipments and coordinate with logistics for smooth delivery.
• Identify and resolve order discrepancies, such as pricing errors or product availability issues.
• Conduct regular checks to minimize errors and improve overall order quality.
• Follow company policies and procedures related to order processing.
• Proactively identify opportunities for process improvement in order processing.
• Provide excellent customer service throughout the order fulfillment process.
• Address customer inquiries and concerns with professionalism and efficiency.
• Communication with vendors for triangular shipments

• At least 3 years of experience in similar position in the maritime industry
• Proficiency in using order management systems (OMS) and enterprise resource planning (ERP) software.
• Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional attention to detail with a high level of accuracy in order entry and order tracking.
• Excellent verbal and written communication skills in English. Ability to communicate effectively with internal teams, customers, and vendors.
• Strong organizational and multitasking abilities to handle a high volume of orders efficiently.
• Problem-solving skills to address issues related to order discrepancies, shipping delays, and customer inquiries.
• Dedication to ensuring a positive customer experience through accurate and timely order processing.
• Capability to prioritize tasks and meet tight deadlines.

• Competitive salary and performance-based bonuses
• Health insurance package
• Career advancement opportunities, training programs, and tuition reimbursement
• Company-provided equipment