Careermilard Announces FULL TIME Carnival Cruise Careers Remote

Looking for a skilled Carnival Cruise Careers Remote! An immediate start is available for this Remote-based position. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

• Handles incoming calls relating to customers and guests experiencing technical issues with Carnival website, Travel Agent Portal, (GOCCL), FunShops, Online Check-in and all PreSale portals.
• Handle incoming sales calls from direct consumers interested in booking a cruise vacation with the goal of converting the call into a cruise booking and taking excellent notes to submit future leads for the outbound team on calls that do not result in a booking.
• Troubleshoot minor technical issues and escalates to IT via opening service case to troubleshoot escalations.
• Actively participate in on-going feedback and coaching sessions from the Quality Assurance, Coach, as well as contribute to team meetings and participate in on- going training.

We're looking for someone with:

• 6 months -1 year previous sales and customer service
• Knowledge of Microsoft office products required.
• Working knowledge of CCL?s internal system; Navigator and Launchpad required.
• Problem solver with the ability to easily connect with guests.
• Exceed customer expectations with guidance, knowledge, and a real passion for travel.
• Ability to provide thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers.