Apply Now Online Marketplace Platform Department: FULL TIME

Join our dynamic team at Online Marketplace Platform Department as a Portuguese Speaking Customer Support! Based in Remote, this role is available for an immediate start. You'll leverage your skills in Fluency in Portuguese and English to succeed. This position comes with a salary of Competitive salary.

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Online Marketplace Platform Department for one of our clients! In this Entry Level role, you will be the vital link between our Portuguese-speaking clients and our services, providing expert assistance and support as they navigate our marketplace platform.

This position is ideal for individuals who have a strong passion for online marketplaces and customer service. If you thrive in a dynamic environment and enjoy helping others, we invite you to apply and be part of our dedicated team!

Responsibilities

Key Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist users with various issues regarding transactions, listings, and platform features
• Document all customer interactions accurately in our support systems
• Work with internal teams to resolve complex customer issues
• Provide clients with guidance on effectively using the marketplace platform
• Gather and relay customer feedback to help improve our services
• Participate in training sessions to stay updated on system features and enhancements

• Fluency in Portuguese and English, both written and verbal
• Experience in customer support, especially within online platforms or marketplaces
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A proactive approach to achieving customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...