$30k - $40k/year FULL TIME Spanish Speaking Customer Support

Explore a new role with The House Of Mercier as a Spanish Speaking Customer Support Online Igaming Department! We're looking for someone to start immediately in this Remote role. The role has a strong focus on Fluency in Spanish. You can expect a salary of $30k - $40k per Year for this role.

The House of Mercier is a top-tier recruitment agency dedicated to linking talented professionals with exciting career opportunities worldwide. We are excited to present a new opening for a Spanish Speaking Customer Support representative in our Online iGaming Department. In this key role, you will be the primary contact for our Spanish-speaking customers as they explore our engaging online gaming platform. Your fluency in Spanish is vital for providing exceptional service and enhancing the overall experience for our users. This position is perfect for enthusiastic individuals who are eager to shine in the dynamic world of iGaming. Your responsibilities will involve handling customer inquiries, resolving issues, and promoting engagement with our diverse gaming offerings. If you are passionate about making a positive difference in a company that values innovation and excellence, The House of Mercier is the ideal place for you.

Responsibilities

• Deliver outstanding customer support via live chat, email, and phone to our Spanish-speaking clientele.
• Respond promptly and effectively to customer inquiries regarding game rules, promotions, and account management.
• Troubleshoot and resolve technical issues that customers may encounter while using our gaming platform.
• Provide knowledgeable assistance about our wide range of gaming products and services to enhance customer satisfaction.
• Assist customers with account registration, verification processes, and managing transactions, including deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to support ongoing service improvement.
• Collaborate with team members and other departments to ensure a seamless customer experience across all platforms.

• Fluency in Spanish, both written and spoken; knowledge of English is advantageous.
• Previous experience in customer support, preferably within the iGaming or a related industry.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Capable of thriving in a fast-paced and demanding environment while maintaining a professional attitude.
• Strong analytical and problem-solving skills to effectively manage customer inquiries.
• Familiarity with online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to provide exceptional service to our customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...