$24k - $30k/year FULL TIME Lithuanian Speaking Customer Service

An exciting opportunity: Lithuanian Speaking Customer Service! This Remote position offers an immediate start for the right candidate. A background in Fluency in Lithuanian and English will be highly beneficial. You can expect a salary of $24k - $30k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our commitment to connecting skilled professionals with prospects that align with their goals and aspirations. We are currently seeking a Lithuanian Speaking Customer Service representative to join our E-commerce Department. In this dynamic role, you will be the first point of contact for our Lithuanian-speaking customers, providing exceptional service and ensuring a seamless shopping experience. Your ability to communicate effectively and empathetically will be crucial in addressing customer inquiries and resolving issues promptly. As part of our team, you will contribute to enhancing customer satisfaction and loyalty while helping to uphold our reputation as a leader in the consumer services industry. If you are passionate about e-commerce and have a knack for problem-solving, we invite you to apply and grow your career with us in a supportive and rewarding environment.

Responsibilities

• Provide outstanding customer service support to Lithuanian-speaking clients via various channels including phone, email, and chat.
• Respond to customer inquiries and resolve issues related to orders, returns, and product information.
• Assist customers in navigating our e-commerce platform and guide them through their shopping experience.
• Maintain an accurate record of customer interactions and transactions using our customer relationship management software.
• Collaborate with other departments such as logistics and inventory management to ensure timely order processing and delivery.
• Monitor customer feedback and provide insights to improve service and enhance the overall customer experience.
• Stay updated on product knowledge, company policies, and industry trends to provide informed assistance.

• Fluency in Lithuanian and English, both written and spoken.
• Previous experience in customer service or e-commerce is a plus.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using computer systems and e-commerce platforms.
• Ability to work independently as well as part of a team in a fast-paced environment.
• High attention to detail and a passion for delivering exceptional customer service.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...