American Express Offers Senior Manager , Customer Growth Data And

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS’ marketing budget.   

How will you make an impact in this role?

The Senior Manager - Customer Growth Data and Analytics will be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments.

They will be responsible for building reporting products and insights frameworks to support the Customer Growth Marketing strategy.

The Senior Manager will contribute to the development of insights from both custom analytics projects and ongoing performance monitoring, and work with marketers to help them better understand the performance of their channels.

Job Responsibilities:

• Develop dashboards and other reporting products for the use marketers and other stakeholders
• Deep dive analysis into performance gaps and opportunities
• Cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments
• Develop framework for strategic insights to support customer investment decisions across the portfolio

Minimum Qualifications

• Deep analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights
• Extreme attention to detail and accuracy – strong sense of responsibility and accountability
• Significant marketing analytics experience, understand data from key channels, and the ways these are optimized 
• Educational and work experience implementing statistical approaches would be helpful
• Strong SQL, Python, Power BI and Excel skills
• 5+ years of work experience in analyzing data and reporting insights
• Bachelor's Degree Preferred