Automotive Department Needs A Work At Home Japanese Speaking

We are seeking a passionate Japanese Speaking Customer Service! An immediate start is available for this Remote-based position. You'll leverage your skills in Fluency in Japanese and English to succeed. This position comes with a salary of Competitive salary.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to announce a position for a Japanese Speaking Customer Service Representative for our esteemed Automotive Department. In this role, you will serve as a vital link between our Japanese-speaking customers and our dedicated team, ensuring that all inquiries related to automotive products and services are addressed with precision and care. Your fluency in Japanese will allow you to provide top-notch support, fostering strong relationships with customers and enhancing their overall experience. You will be responsible for assisting customers with product information, order processing, warranty inquiries, and any issues they may encounter. We seek candidates who are passionate about the automotive industry, possess outstanding communication skills, and thrive in a fast-paced environment. Join us at The House of Mercier, where we are committed to elevating careers in a diverse and inclusive environment while delivering exceptional customer care to our clientele.

Responsibilities

• Provide exceptional customer service to Japanese-speaking clients via email, phone, and chat.
• Assist customers with inquiries about automotive products, services, and warranty information.
• Handle and resolve customer complaints and issues promptly and effectively.
• Process orders and maintain accurate records of customer transactions.
• Collaborate with the automotive department to stay informed about new products and updates.
• Document customer feedback and insights to help improve products and services.
• Participate in training sessions to enhance product knowledge and customer service skills.

• Fluency in Japanese and English, both written and spoken.
• Previous experience in customer service, preferably within the automotive industry.
• Strong communication and interpersonal skills with the ability to empathize with customers.
• Proficient in using computer systems and customer service software.
• Problem-solving abilities and a proactive attitude toward customer satisfaction.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours, including potential evenings or weekends as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...