Apply Today FULL TIME Italian Speaking Customer Support For A

An exciting opportunity: Italian Speaking Customer Support For A Smoke-free Future - Remote Greece! An immediate start is available for this Remote-based position. The role has a strong focus on Fluency in Italian and English.. This position comes with a salary of $24k - $30k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Italian Speaking Customer Support representative to join a visionary project focused on creating a smoke-free future. This remote role based in Greece offers you the opportunity to be part of a cutting-edge initiative within the e-cigarette industry. Your primary responsibility will be to assist Italian-speaking customers by providing exceptional service and support related to product inquiries, troubleshooting issues, and ensuring a positive experience for all users of our smoke-free products. You will communicate directly with customers through various channels, helping them navigate their questions and concerns with empathy and expertise. If you are enthusiastic about customer satisfaction and committed to promoting a healthier lifestyle, we encourage you to apply and join our team at The House of Mercier, where every interaction is an opportunity to make a difference.

Responsibilities

Key Responsibilities

• Provide outstanding customer support in Italian, responding to inquiries via phone, email, and live chat.
• Educate customers on smoke-free products and assist them through the purchasing process.
• Troubleshoot product-related issues and resolve customer complaints in a timely manner.
• Document customer interactions and feedback accurately in our CRM system.
• Work collaboratively with team members to enhance customer experience and service delivery.
• Stay informed about product developments and industry trends to better assist customers.
• Promote a positive company image and uphold the organization's commitment to a smoke-free future.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support or a similar role is preferred.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• A strong interest in smoke-free alternatives and the e-cigarette industry.
• Ability to work independently in a remote setting, demonstrating initiative and accountability.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Familiarity with customer support software and tools is a plus.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...