Assistant Manager - Specialized Services At Reprise Financial

Reprise Financial is looking for a talented Assistant Manager - Specialized Services! Based in Remote, this role is available for an immediate start. You'll leverage your skills in Leadership skills to succeed. This position comes with a salary of $37.6k - $47k per Year.

Assistant Manager, Specialized Services  

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances. 

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact. 

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged. 

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference. 

About the role 

We are seeking a highly motivated and experienced Assistant Manager to join our dynamic team. The ideal candidate will support the Manager in all aspects of managing the department, ensuring efficient operations, and leading the team to achieve company goals. This role requires strong leadership skills, excellent communication, and the ability to make strategic decisions. 

Responsibilities include successfully managing complex accounts and processes including bankruptcy, legal, deceased, total loss & physical damage claims, impounds, and other Specialized Services management. 

This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: 

  

Key Responsibilities 

Primary Accountabilities:

• Assists Manager whenever necessary in daily operations and manages department in Manager’s absence. 

• Oversee team performance, provide guidance, and support staff development. 

• Work with Manager to ensure resources are directed to the priority areas based on trending activity. 

• Ensure all company policies and procedures are followed. 

• Assist with development and conducting staff training and performs cross training as necessary. 

• Maintain and update job aids for the department as well as review policy and procedures for required changes. 

• Handle customer inquiries and resolve issues promptly and professionally. 

• Work as the point of contact on issues escalated by the teams and follow up with management when required. 

• Assist management in responses to exam and audit request. 

• Monitor scheduling/adherence for the team. 

• Perform other duties as assigned. 

Skills, Knowledge, and Expertise 

•  High school diploma or equivalent 

• 3-5 years of experience working in collections, litigation, bankruptcy, insurance or impounds 

•  Strong knowledge of federal regulations and regulatory compliance 

•  Experience with drafting and filing legal documents 

•  Prior experience negotiating with impound vendors, borrowers, etc. preferred 

•  Understanding of legal procedures and process 

• Competencies 

•  Excellent written, verbal communication and listening skills. 

•  Ability to give and receive feedback to drive individual, team and organizational performance. 

•  Ability to interact and work cooperatively with customers, managers, and co-workers and other involved parties in a professional, courteous manner. 

•  Demonstrated ability to lead, engage, and inspire teams. 

•  Demonstrates initiative, critical thinking, and problem-solving skills. 

•  Ability to think analytically and make data driven decisions. 

• Skilled with PC and Microsoft Operating Systems software. 

 

Location 

This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community. 

 

Compensation 

For this role our salary range is $37,600 to $47,000 depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance. 

Benefits That Support Your Success 

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being. 

• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%). 

• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday! 

• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments. 

• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded. 

• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day. 

 

Equal Employment Opportunity Employer 

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 

 

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.