Aviation Department Japanese Speaking Customer Service | Hiring

Your next career move starts here: Japanese Speaking Customer Service! This Remote position offers an immediate start for the right candidate. You'll leverage your skills in Fluency in Japanese and English to succeed. We offer a $24k - $36k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are looking for a Japanese Speaking Customer Service Representative to join our Aviation Department. In this vital role, you will be the primary point of contact for our Japanese-speaking clients, providing them with top-notch support and assistance related to aviation services. Your exceptional language skills and customer service expertise will help facilitate smooth interactions and ensure that our clients receive timely and accurate information regarding their inquiries, bookings, and other aviation-related concerns. You will be part of a professional team that values excellence, culture, and client satisfaction while playing a crucial role in enhancing our company's reputation within the aviation sector. If you are passionate about customer service and aviation, and possess strong problem-solving skills, we invite you to apply for this exciting opportunity at The House of Mercier.

Responsibilities

What Your Day Might Look Like:

• Provide outstanding customer service to Japanese-speaking clients through various communication channels.
• Assist clients with inquiries related to aviation services, bookings, and travel arrangements.
• Resolve customer complaints and issues efficiently and professionally.
• Collaborate with internal departments to ensure seamless service delivery.
• Maintain accurate records of customer interactions and feedback.
• Stay informed about industry developments and company policies related to our aviation services.
• Participate in training and development initiatives to enhance service quality and customer relations.

• Fluency in Japanese and English, both written and spoken.
• Previous experience in customer service, preferably in the aviation or travel industry.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service software and CRM systems.
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
• Willingness to work flexible hours as needed to accommodate client demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...