Anti - Financial Crime Unit - FULL TIME Slovak Speaking Customer

An exciting opportunity: Slovak Speaking Customer Service! Based in Remote, this role is available for an immediate start. The role has a strong focus on Fluency in Slovak and English.. The compensation for this role is Competitive salary.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Slovak Speaking Customer Service Representative to join our esteemed Anti-Financial Crime Unit. In this critical role, you will be at the forefront of our efforts to combat financial fraud and ensure the security of our clients' transactions. Your primary responsibility will be to assist Slovak-speaking clients by addressing inquiries, guiding them through anti-financial crime processes, and providing support for any concerns they may have. This position offers an excellent opportunity to work in a mission-driven environment where your contribution will play a significant role in enhancing financial safety and compliance. If you are fluent in Slovak, have a passion for customer service, and are eager to make an impact within a dedicated team, we invite you to apply and help us in our commitment to maintaining integrity in financial services.

Responsibilities

What Your Day Might Look Like:

• Deliver exceptional customer service to Slovak-speaking clients regarding anti-financial crime practices.
• Assist clients in understanding policies and procedures related to financial security.
• Monitor and identify potentially suspicious activities and report them to appropriate authorities.
• Work closely with the Anti-Financial Crime Unit to resolve client issues effectively.
• Maintain comprehensive records of client communications and interactions.
• Conduct client education sessions on fraud prevention measures and compliance requirements.
• Collaborate with global teams to uphold adherence to relevant regulatory standards.

• Fluency in Slovak and English, both written and spoken.
• Previous experience in customer service or a related field, preferably in financial services.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with financial regulations and anti-fraud initiatives is advantageous.
• Proficient in using customer service software and CRM systems.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...