$30k - $50k/year German Speaking Customer Service At Online

Your next career move starts here: German Speaking Customer Service! An immediate start is available for this Remote-based position. A background in Fluency in German and strong English skills will be highly beneficial. The compensation for this role is $30k - $50k per Year.

Patrique Mercier Recruitment PT is excited to present an outstanding opportunity for a German Speaking Customer Service Representative to join the Online Travel Department of a leading company. In this role, you will provide exemplary support to German-speaking clients as they plan and book their travel experiences. As a crucial part of our team, you will assist customers with inquiries, bookings, and any travel-related issues, ensuring they receive a high level of service that reflects the company’s commitment to excellence. This position offers a chance to work in a fast-paced environment while collaborating with a passionate team dedicated to delivering great travel experiences.

Key Responsibilities

In this role, you will:

• Provide exceptional customer service in German, assisting clients with inquiries related to travel bookings, itineraries, and platform navigation.
• Handle customer inquiries promptly and effectively, resolving any issues and ensuring satisfaction throughout their travel journey.
• Document customer interactions accurately in the CRM system and follow up on unresolved inquiries in a timely manner.
• Work closely with other departments, including bookings and logistics, to manage and resolve complex customer requests.
• Stay informed about travel products, services, and industry trends to provide knowledgeable advice and recommendations.
• Engage proactively with customers to anticipate their needs and provide personalized support.
• Participate in training and development sessions to continually enhance travel product knowledge and customer service skills.

• Fluency in German and strong English communication skills, both written and spoken, are required.
• Previous experience in customer service, especially in the travel or hospitality sectors, is preferred.
• Strong problem-solving abilities to effectively address customer concerns and ensure a positive experience.
• Excellent interpersonal skills with the ability to build rapport with diverse clients.
• Ability to manage tasks efficiently in a fast-paced environment while remaining organized.
• Attention to detail and skills in maintaining accurate documentation of customer inquiries and interactions.
• A passion for travel and providing exemplary customer service will be viewed favorably, along with a willingness to learn and grow within the role.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors