Apple - Work Remote - FULL TIME Customer Service Representative

Your next career move starts here: Customer Service Representative! This is an exciting Remote opportunity with an immediate start. Key to this role is your expertise in Customer service experience. The compensation for this role is Competitive salary.

The House of Mercier is proud to offer an exciting opportunity for a Customer Service Representative for Apple products. This position allows you to work remotely, providing flexibility while contributing to a globally recognized brand. As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with their Apple products. You will help resolve inquiries and technical issues, ensuring that customers receive top-notch support and an exceptional experience. We are looking for passionate individuals who are enthusiastic about technology and customer service, and who are ready to represent one of the world's leading brands. If you have a strong desire to help customers and enjoy working in a fast-paced environment, we invite you to apply!

Responsibilities

What Your Day Might Look Like:

• Assist customers with inquiries related to Apple products, utilizing in-depth knowledge to provide accurate information.
• Resolve technical issues and concerns through effective troubleshooting and problem-solving techniques.
• Deliver outstanding customer service via telephone, email, and chat, ensuring prompt and professional interactions.
• Document customer interactions accurately, maintaining records for future reference and service improvement.
• Collaborate with team members to share insights and enhance service delivery.
• Stay updated on Apple products, services, and promotions to provide customers with the most relevant information.

• Previous experience in customer service, preferably in the technology or telecommunications industry.
• Strong communication skills in English, both verbal and written; additional language skills are a plus.
• Passion for Apple products and a willingness to learn about new technologies.
• Excellent problem-solving abilities and a customer-centric approach.
• Basic technical knowledge related to Apple devices and software is preferred.
• Proficient in using customer support software and Microsoft Office applications.
• Ability to work independently, managing time effectively while working remotely.
• Flexibility to work various shifts, including evenings and weekends as necessary.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan