Apply Today: The Top Electronics Company Spanish Speaking

Looking for a skilled Spanish Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. A background in Fluency in Spanish and English will be highly beneficial. You can expect a salary of $24k - $36k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and enthusiastic Spanish Speaking Customer Service Representative to join our team for one of the top electronics companies. In this role, you will be responsible for providing exceptional customer support to Spanish-speaking clients, ensuring that their queries are resolved promptly and effectively. As a vital part of our client's operations, you will interact with customers via phone, email, and chat, addressing their concerns, providing product information, and guiding them through troubleshooting processes. Your outstanding communication skills and ability to handle customer complaints with empathy and professionalism will play a crucial role in enhancing the customer experience. This position offers the opportunity to be part of a dynamic team within a leading industry, where you can develop your career while contributing to customer satisfaction. If you are passionate about technology and eager to provide top-notch service in a fast-paced environment, we would love to hear from you!

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Manage incoming calls and provide accurate, valid, and complete information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction and resolve issues in a timely manner.
• Communicate with customers in Spanish and English to facilitate smooth interactions and support.
• Follow communication procedures, guidelines, and policies to ensure a consistent customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist in the process of product returns and exchanges, ensuring alignment with company policies.

• Fluency in Spanish and English, both written and spoken, is essential for effective communication.
• Previous experience in customer service or a related field is preferred, especially in consumer electronics.
• Excellent communication and interpersonal abilities to connect with customers effectively.
• Strong problem-solving skills and the ability to stay calm under pressure while addressing customer issues.
• Proficiency in using customer service software, databases, and tools is a plus.
• Ability to work flexible hours, including evenings and weekends as needed.
• A positive attitude and willingness to learn and adapt to new processes and challenges.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...