Careermilard Hiring: FULL TIME Online Chat Service

We are seeking a passionate Online Chat Service(customer Service Representative! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

We are hiring for our client - LeadGen Media Group. Overview... The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner. Key Responsibilities ? Responding to customer inquiries and resolving issues via online chat ? Providing accurate product information and assistance to customers ? Offering support and guidance to customers navigating the company's website or online platforms ? Ensuring customer satisfaction through effective communication and problem-solving ? Identifying and escalating priority issues to the appropriate channels ? Documenting customer interactions and feedback ? Adhering to company policies and procedures ? Collaborating with team members to improve overall customer experience ? Maintaining a positive and professional attitude in all customer interactions ? Adapting to changes in products, services, and policies to provide accurate information ? Meeting established goals for chat volume, customer satisfaction, and resolution time ? Utilizing various software and tools to efficiently assist customers ? Keeping abreast of product updates and modifications ? Engaging in continuous training and development to enhance skills ? Contributing to a positive and collaborative team environment Required Qualifications ? High school diploma or equivalent ? Proven experience in customer service or a related field ? Excellent written and verbal communication skills ? Strong typing and multitasking abilities ? Ability to remain calm and professional in high-pressure situations ? Problem-solving and conflict resolution skills ? Proficiency in using chat software and online platforms ? Tech-savvy with the ability to navigate online tools and resources ? Empathetic and attentive to customer needs ? Adaptability to various communication styles and customer personalities ? Ability to work collaboratively in a team environment ? Strong attention to detail and accuracy ? Flexibility to work various shifts, including weekends and holidays ? Understanding of customer satisfaction principles and practices ? Knowledge of company products, services, and policies Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service Apply!