Careermilard: FULL TIME Bilingual Spanish/english Customer

Join our dynamic team at careermilard as a Bilingual Spanish/english Customer Service Representative Remote, Overnight! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. The compensation for this role is Competitive salary.

About the position The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-related issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively. Responsibilities ? Provide timely and professional assistance to customers experiencing technical difficulties related to internet services. , ? Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues. , ? Offer step-by-step troubleshooting for internet and device-related problems. , ? Use Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs). , ? Access and update customer accounts using Sonar CRM and utilize networking tools for support. , ? Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for complex troubleshooting. , ? Participate in quality assurance activities to improve customer service. Requirements ? Bilingual (Spanish/English) required. , ? 3+ years of customer service experience, preferably in a call center. , ? Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM). , ? Strong written and verbal communication skills. , ? Ability to work overnight shifts, weekends, and rotating schedules. Nice-to-haves Benefits ? Paid training , ? Temp-to-hire opportunity based on performance