Apply Now: FULL TIME Spanish Speaking Customer Support For Music

Join our dynamic team at Music Streaming Platform Department as a Spanish Speaking Customer Support! An immediate start is available for this Remote-based position. The role has a strong focus on Fluency in Spanish and English. A salary of Competitive salary is offered.

Patrique Mercier Recruitment FR is passionate about connecting talented individuals with rewarding career opportunities. We are currently in search of a Spanish Speaking Customer Support Representative for the Music Streaming Platform Department. This role is perfect for those who have a love for music and want to provide outstanding service to Spanish-speaking users of a popular streaming platform.

Responsibilities

In this role, you will:

• Deliver exceptional customer support to Spanish-speaking users regarding the music streaming platform through phone, email, and chat.
• Assist customers with inquiries related to account management, subscription details, playlists, and app functionalities.
• Effectively resolve customer complaints and issues to enhance the user experience.
• Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
• Work closely with internal teams to address and resolve technical issues and improve user satisfaction.
• Keep customers informed about new features, updates, and promotional offers available on the platform.
• Gather user feedback to support service development and continuous improvement initiatives.

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support, preferably in the technology, entertainment, or streaming sectors.
• Strong communication skills with a focus on providing a positive customer experience.
• A genuine passion for music and familiarity with music streaming platforms.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using customer support software and standard office applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks