Careermilard Bilingual Customer Care Representative , French

An exciting opportunity: Bilingual Customer Care Representative, French - English! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. You can expect a salary of Competitive salary for this role.

Description: ? Provides high quality customer service by responding to telephone inquiries, requests and problems. ? Researches, analyzes, and provides solutions that meet the customer?s needs. ? Resolving customer inquiries and problems on first contact. ? Providing customers with account information. ? Resolving or referring billing disputes. ? Correcting payment errors. ? Revising fee and finance charges as appropriate. ? Account maintenance. ? Taking card, check or other orders. ? Acting on lost or stolen cards/checks. ? Researching customer problems that could not be resolved during the initial contact. Requirements: ? High school diploma or equivalent ? Two to four years of relevant experience ? 2 or more years of contact center work experience ? Prior experience working in banking, merchant payment services, point of sales, and/or financial services ? Good knowledge of concepts, practices, policies and procedures of banking products and services ? Effective telephone and... interpersonal skills ? Strong problem-solving and negotiation skills ? Ability to handle difficult customer calls ? Proficient computer navigation skills using a variety of software packages including Microsoft Office applications ? Ability to identify and resolve/escalate problems ? Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Benefits: ? Healthcare (medical, dental, vision) ? Basic term and optional term life insurance ? Short-term and long-term disability ? Pregnancy disability and parental leave ? 401(k) and employer-funded retirement plan ? Paid vacation (from two to five weeks depending on salary grade and tenure) ? Up to 11 paid holiday opportunities ? Adoption assistance ? Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Apply!