$45k/year FULL TIME Customer Support Agent , Spanish Speaking At
Posted 2025-06-13Explore a new role with DICE as a Customer Support Agent, Spanish Speaking! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Fluent in English and Spanish. We are a key player in the Ticket Sales market. The compensation for this role is $45k per Year.
Fan Support Agent, Spanish Speaking - New York (remote)
Live shows make us feel good. Theyâre a time to hang with our friends, discover new artists or lose ourselves on a dance floor. Weâre on a mission to bring all of this to more fans, more often â and this is where you come in.
Weâre looking for a Support Agent to join our Fan Support team and delight fans and offer exceptional help.
At DICE, youâll be part of the company thatâs redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that youâre proud of.Â
About the role
Our only customer is the fan. Youâll be talking directly to fans each and every day, resolving any issues they have with an event. Not only will you be a breath of fresh air to interact with, but youâll be keeping our fans happy (important) and making sure they get to the show (very important).
Youâll be
Helping fans with pre and post-purchase issues
Analysing and resolving complaints Â
Exceeding fan expectations with your empathetic support
Tracking proposed solutions and keeping fans in the loop
Keeping up-to-date on all things DICE
The first point of contact for operational queries
You are
Passionate, humble and talented
A fan of music and culture
An excellent oral and written communicator
A creative problem-solver
Actively responsible
You needÂ
Experience in a customer support or a similar role
Flexibility and availability, including holidays and weekends
Fluency in English and Spanish
Understanding of Live Event space is a bonus
Hours and Benefits
Flexibility and availability on holidays and weekends will be required
Flexible shift patterns, 5 days between Monday and Sunday
Must be able to work between 6am - 11pm for 8 hour shifts in order to respond to different time zones
Fully remote from New York
About DICEÂ
Our teams work from London, the US, Barcelona, Paris, Milan and Mumbai. Weâre building products that are revolutionising the industry for fans, artists and venues.Â
In 2024, DICE won the 'Best Ticketing Service' category for the second year in a row at the Music Week Awards bringing us to 3 years in total and you have definitely seen The Fan absolutely everywhere! Â
We know that having a variety of perspectives makes us a better company â itâs why we strongly encourage members of underrepresented communities to apply. As our teams grow, weâre committed to creating a long-term Diversity, Equity and Inclusion (DEI) strategy. Weâre fostering a culture where everyone feels that they belong, where our voices are heard and where we feel supported to be our authentic selves. We will continue to hold ourselves accountable and make DEI integral to our business.
Our amazing DEI team brings the company together, from fantastic ECGâs who represent our teams to putting on cultural celebrations and events. You can read more about this on our DICE blog!
Compensation
In compliance with Pay Transparency Laws, the salary for this position is $45,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.Â
Benefits
Unlimited Paid VacationÂ
Private Healthcare
401k Match, FSA and HSA
Mental Health Support
Commuter Benefits
Monthly DICE Credit
ClassPass
Application process
Our process usually involves a chat with the recruitment team, a take home task and a couple of interviews where youâll meet the people youâll work with. Weâll keep you fully informed along the way.