Artera - FULL TIME Customer Success Representative
Posted 2025-06-13Join our dynamic team at Artera as a Customer Success Representative! Based in Remote, this role is available for an immediate start. A background in Customer service experience in healthcare will be highly beneficial. The compensation for this role is $40k - $50k per Year.
About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.
The Customer Success representative is responsible for supporting customers with ordering Arteraâs commercial product(s). They will share relevant information to address questions and resolve any issues.
- Interacts with customers (clinicians, clinical staff, administrators) with a focus on providing the best service and ordering experienceÂ
- Guides customers through the onboarding, training, and ordering process and addresses any obstacles along the way with a helpful and courteous demeanorÂ
- Handles each ticketed inquiry with curiosity and a problem-solving approachÂ
- Has experience with ticketing platforms such as Zendesk
- Is a team player that works well cross-functionallyÂ
- Collaborates with internal and external partners effectively
- Bachelor degree required
- 1 year minimum experience in customer service for healthcare professionals
- 3 years minimum experience working in a collaborative environment
Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.