Careermilard Invites Applications For FULL TIME Online Customer

Explore a new role with careermilard as a Online Customer Service Representative ? American Express! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

Key Responsibilities

In this role, you will:

• Provide outstanding customer support through various communication channels, including phone, email, and live chat.
• Address cardholder inquiries related to account services, billing, and transactions promptly and accurately.
• Resolve customer issues by offering tailored solutions and ensuring satisfaction.
• Educate customers on products, services, and benefits offered by American Express.
• Maintain detailed and accurate records of customer interactions using company systems.
• Collaborate with internal teams to address and escalate complex issues when necessary.
• Meet or exceed performance metrics, including response time, accuracy, and customer satisfaction scores.

Requirements

We're looking for someone with:

• High school diploma or equivalent (Bachelor?s degree preferred).
• Prior customer service experience (1+ years is a plus).
• Strong communication skills, both written and verbal.
• Proficiency in navigating digital platforms and using basic computer applications.
• Ability to multitask and manage time effectively in a remote work environment.
• A quiet, distraction-free home office setup with reliable internet connectivity.
• Enthusiastic and customer-focused mindset with problem-solving skills.

Benefits

Perks of Being on Our Team:

• Competitive hourly wage and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development opportunities.
• Generous paid time off (PTO) and holiday pay.
• Retirement savings plan with company contributions.
• Employee discounts on travel, dining, and financial services.
• Opportunities for career growth within American Express.

Educational Qualifications

• Minimum requirement: High school diploma.
• Preferred: Associate or Bachelor?s degree in Business, Communication, or a related field.

Company Overview

Commitment to Equal Opportunity