$30k - $50k/year FULL TIME Dutch Speaking Customer Support For

Mercier Consultancy Bulgaria has an opening for a dedicated Dutch Speaking Customer Support For Luxury & High-end Brand Retail Department! Based in Remote, this role is available for an immediate start. A background in Fluency in Dutch and English will be highly beneficial. We offer a $30k - $50k per Year.

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Support Agent for our Luxury & High-End Brand Retail Department. In this prestigious role, you will provide exceptional customer service to our discerning clientele, assisting them with inquiries related to luxury products and services. Your fluency in Dutch will be essential in delivering personalized support and building strong relationships with customers. If you have a passion for the luxury retail sector and are committed to providing an outstanding customer experience, we invite you to apply and join our dedicated team.

Responsibilities

• Manage customer inquiries via phone, email, and chat in Dutch regarding luxury products and brand offerings.
• Provide detailed information about product features, availability, and pricing.
• Assist customers with order placements, tracking, and returns.
• Address and resolve customer complaints and feedback promptly with professionalism.
• Document customer interactions accurately and maintain organized records for quality assurance.
• Collaborate with sales and marketing teams to enhance customer experience and engagement.
• Stay knowledgeable about luxury market trends and brand campaigns to provide relevant support.

• Fluency in Dutch and English, both written and verbal, is essential.
• Experience in customer service, particularly in luxury retail or high-end brand environments, is preferred.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle high-value transactions and sensitive customer interactions with care.
• Proficient in using customer relationship management (CRM) tools and customer service software.
• Strong problem-solving skills and a proactive approach to customer care.
• Availability to work flexible hours, including weekends and possibly evenings.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...