Anti - Financial Crime Unit ( Virtual ) Hiring FULL TIME German

Looking for a skilled German Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. The role has a strong focus on Fluency in German. This position comes with a salary of Competitive salary.

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a German Speaking Customer Service Representative to join an Anti-Financial Crime Unit. This role is essential in ensuring that customers receive excellent support while assisting in the prevention of financial crimes. You will be responsible for addressing inquiries and concerns from German-speaking clients related to compliance, fraud prevention, and financial security. If you have a keen interest in financial crime prevention and a passion for customer service, this position will allow you to make a significant impact while working within a reputable organization.

Key Responsibilities

• Provide exceptional customer support in German by responding to inquiries related to financial crime prevention and security measures.
• Assist customers with reporting suspicious activities and provide guidance on compliance practices.
• Document all customer interactions accurately, ensuring thorough and clear records for future reference.
• Collaborate with internal teams to investigate reports and escalate complex cases as necessary.
• Stay updated on regulations and industry standards for anti-financial crime initiatives and compliance.
• Proactively engage with customers, ensuring a supportive atmosphere and fostering trust.
• Participate in ongoing training to enhance knowledge of financial crime prevention strategies and customer service skills.

• Fluency in German with strong English communication skills, both written and spoken, is essential.
• Prior experience in customer service, preferably with knowledge or experience in financial compliance or law enforcement, is highly desirable.
• Exceptional problem-solving skills with a commitment to upholding high standards of customer service.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• A proactive and detail-oriented approach to managing inquiries and maintaining accurate records.
• Ability to work in a dynamic, fast-paced environment, adapting quickly to changing circumstances.
• An interest in compliance, fraud prevention, and financial security will be regarded positively.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors