Anti - Financial Crime Unit: FULL TIME Portuguese Speaking

Now hiring at Anti-Financial Crime Unit for a Portuguese Speaking Customer Service! This Remote position offers an immediate start for the right candidate. The role has a strong focus on Fluency in Portuguese and English. We offer a $24k - $30k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Service Representative for our Anti-Financial Crime Unit. In this essential role, you will help us uphold the integrity of financial transactions and protect clients from fraudulent activities. As a member of our dynamic team, you will leverage your language skills and customer service expertise to assist clients in navigating anti-financial crime processes and understanding preventive measures. This position plays a vital role in ensuring compliance and maintaining a secure financial environment. We are looking for individuals who are passionate about customer service and integrity, eager to make a meaningful impact in combating financial crime. Join us at The House of Mercier, where we empower employees to thrive in a supportive and innovative setting, contributing to a global mission of financial security.

Responsibilities

• Provide exceptional customer assistance to Portuguese-speaking clients regarding anti-financial crime inquiries.
• Educate clients on processes and procedures related to financial security and fraud prevention.
• Monitor and report suspicious activities to ensure compliance with regulations.
• Collaborate with the Anti-Financial Crime Unit to resolve client concerns effectively.
• Accurately document client interactions and maintain detailed records.
• Work closely with other teams to ensure adherence to compliance standards.
• Stay updated on financial regulations and trends to enhance customer service quality.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service or a relevant field.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with financial crime regulations and prevention strategies is a plus.
• Proficient in using customer service software and CRM systems.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...