$30k - $45k/year FULL TIME French Speaking Customer Support

Now hiring at Subscription-Based Services Department for a French Speaking Customer Support! This is an exciting Remote opportunity with an immediate start. Key to this role is your expertise in Fluency in French and English. This position comes with a salary of $30k - $45k per Year.

Mercier Consultancy Bulgaria is seeking a French Speaking Customer Support Agent to join our Subscription-Based Services Department. In this pivotal role, you will provide top-notch support to our customers, addressing inquiries related to our subscription services, assisting with account management, and ensuring a smooth user experience. Your fluency in French will be essential for engaging effectively with our French-speaking clientele. If you are passionate about delivering exceptional customer service and have an interest in subscription services, we welcome you to apply!

Responsibilities

• Handle customer inquiries through phone, email, and chat in French regarding subscription services.
• Assist subscribers with account creation, billing questions, and subscription modifications.
• Provide clear explanations of service features, promotions, and troubleshooting steps.
• Document customer interactions accurately to support team efficiency and service quality.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Stay informed on industry trends and service updates to enhance customer interactions.
• Gather feedback from customers to identify opportunities for service improvement.

• Fluency in French and English, both written and spoken, is required.
• Previous experience in customer support, especially within subscription or digital services, is a plus.
• Excellent communication and problem-solving skills.
• Ability to manage multiple inquiries simultaneously while maintaining a high standard of service.
• Familiarity with customer service software and online platforms is advantageous.
• Positive attitude with a commitment to customer satisfaction and service excellence.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...