Apply Now Optasia: FULL TIME Customer Support Engineer , Fintech

Your next career move starts here: Customer Support Engineer, Fintech! An immediate start is available for this Remote-based position. You'll leverage your skills in Technical support experience to succeed. This role is in the exciting Miscellaneous Personal Services, Not Elsewhere Classified sector. We offer a $60k - $80k per Year.

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a member of the Customer Support team in Optasia operating in Financial Technology space, you will ensure serving end-clients in the best possible way. The Customer Support Engineer will be responsible for undertaking Customer Care issues related to individual end-users matters coming through partners. 

The role is critical in maintaining long-term customer satisfaction, fostering client loyalty to the company’s services, and contributing to overall business growth and success. Effective communication, technical expertise, and a deep understanding of the business context are key components of success in this role.

What you will do 

• Addressing and resolving end-customer issues, concerns, or complaints related to the company’s Fintech services
• Understand the unique business requirements and challenges of each client to tailor support solutions accordingly.
• Adhere to and manage SLAs established with business partners to meet their expectations regarding issues Response and Resolution times
• Collaborating with other internal teams, to escalate and resolve more complex customer-related issues
• Maintaining proper documentation for Customer Care issues
• Providing feedback to the team’s management based on recurring customer issues
• Work with ticket management platforms for logging and tracking of issues

What you will bring

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

• Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
• Hands-on experience with SQL and/or Postgres databases.
• Ability to work 5 days per week including weekends.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Experience with ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Fluent in English
• Familiarity with Linux and Python is a plus.

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart

Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.