Careermilard Contact Center Associate - Remote ( Telecommute )

Join our dynamic team at careermilard as a Contact Center Associate - Remote! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

Targeted Locations (but not limited to) Dallas-Fort Worth / San Antonio / Houston / St. Louis / Atlanta / Phoenix / Tampa / Orlando /Charlotte Our Contact Center Associates provide an exceptional customer experience through phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. Our Contact Center... Associates have excellent communication skills and a strong desire to serve customers. They thrive on problem solving, thinking outside the box, and issue resolution. Essential Duties and Responsibilities Customer Experience Deliver friendly and helpful service Demonstrate professionalism Actively listen and express empathy Navigate ambiguity Overcome obstacles Identify solutions Operational Execution Proficient in all assigned areas of responsibility Accurate and timely completion of workload Implement feedback and coaching Drive for continuous improvement Follow standard operating procedures Adhere to company policies Primary Duties: Assist customers through phone and email: Basic product support Parts identification and ordering Web order support, including order status, cancellations, and returns Issue resolution General questions Meet or exceed goals: Call and email audit Steps of Service Sincerely greet the customer Evaluate the customer?s needs Resolve the issue Validate the customer?s satisfaction Express appreciation Availability Call tag rate and accuracy Including pertinent information, such as item # and detailed notes Survey transfer rate Other duties as assigned Additional Duties: Engage in continuous improvement environment: Demonstrate self-awareness and humility Implement coaching and feedback Strive to improve individual and team KPI?s Shared Duties: Customer Experience: Service Level Customer Satisfaction Engage in a great place to work Operational Execution Adherence to schedule Follow policy and procedures Commitment to continued learning and self-development Success Drivers Friendly: Rebounds from setbacks quickly Establishes sincere connection with those they interact with Successfully resolves challenges with a positive outcome Flexible : Learns quickly when facing new or unfamiliar problems Supports and adapts to change Enjoys the challenge of unfamiliar tasks Action Oriented Takes efficient and independent action on tasks Invests significant effort on all tasks Acts promptly on issues that are new or particularly challenging Composure Stays calm and professional under pressure Successfully manages frustration and anxiety in high-stress situations Utilizes empathy and understanding to defuse customer dissatisfaction Customer Focus Strives to deliver an exceptional customer experience every time Consistently prioritizes customers and addresses customer needs Invests time with customers and enjoys positive relationships Asks open ended and thorough questions to understand customer priorities Effective Communicator Communicates clearly and ensures understanding; adapts approach to match the audience Communicates professionally and respectfully Expresses genuine interest and concern when serving customers Scope Staff supervision and Development ? No Travel ? N/A Location ? Remote Requirements Qualifications Experience: Customer Service, Retail, or Hospitality experience preferred Intermediate computer skills, including MS Office (Excel, Word) required Education: Bachelor?s/Associates Degree preferred or High School Diploma Physical Requirements: Stand, walk, sit for extended periods of time Speak and listen to others in person and over the phone Read from computer screen and reports Type 35 words per minute Lift up to 15 lbs. Workspace Requirements: Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is: safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information free of distractions ? Associates should be able to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc. secure for Harbor Freight property well-lit and ergonomically adequate ? HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation. Internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly Internet Allowance to offset cost of maintaining 1GB speed) Availability: Ability to work a flexible schedule, including weekends and holidays. Regular attendance is an essential function of the job. The anticipated rate for this position is $20.00 - $21.50 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company?s 401k plan. Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law. Associates will accrue paid time off at the rate of 120 hours per year. The Company observes eight (8) Company paid holidays. corporate corporate corporate About Harbor Freight Tools We?re a family-owned business with over 45 years as a national tool retailer, and with the energy, enthusiasm, and growth potential of a start-up. We are a $7 billion company with over 1,450 stores in 48 states, 27,000+ Associates, and one of the fastest-growing retailers in the country Apply!