Airline Company - FULL TIME Spanish Speaking Customer Service

Join our dynamic team at Airline Company as a Spanish Speaking Customer Service! An immediate start is available for this Remote-based position. A background in Fluency in Spanish and English will be highly beneficial. You can expect a salary of $24k - $30k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and dynamic Spanish Speaking Customer Service Representative to join a leading airline company. This role is perfect for an individual who is passionate about delivering exceptional customer service in a fast-paced environment. As part of our mission to connect great talent with outstanding careers, we are looking for candidates who have strong communication skills and a customer-first mentality. In this position, you will be responsible for assisting customers with inquiries, bookings, and any issues they may encounter during their travel experience with our airline partner. By providing accurate information and fostering customer loyalty, you will play a vital role in ensuring the satisfaction of travelers. The ideal candidate will thrive in a diverse work setting and enjoy engaging with people from different backgrounds. Join us at The House of Mercier, where we believe in creating meaningful career paths that allow individuals to excel and grow in their professions while enhancing customer experiences in the travel industry.

Responsibilities

In this role, you will:

• Provide exceptional customer service to Spanish-speaking airline customers via phone, email, and chat.
• Assist customers with flight bookings, changes, cancellations, and special requests.
• Resolve customer inquiries and complaints efficiently and professionally, ensuring high customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members to improve service processes and share customer feedback.
• Stay updated on airline policies, procedures, and promotions to provide accurate information to customers.
• Meet and exceed performance targets related to customer satisfaction and response times.

• Fluency in Spanish and English, both written and verbal, is essential.
• Previous experience in customer service or hospitality, preferably in the airline or travel industry.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer systems and CRM software.
• Excellent problem-solving abilities and a proactive approach to addressing customer needs.
• Flexibility to work various shifts, including weekends and holidays, as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...