Beauty & Skincare Products Department German Speaking Customer

We are seeking a passionate German Speaking Customer Service! We're looking for someone to start immediately in this Remote role. A background in Fluency in German and English will be highly beneficial. The compensation for this role is Competitive salary.

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Beauty & Skincare Products Department. This role provides a chance to work with a reputable brand, helping customers find the perfect skincare solutions and providing exceptional service in an ever-growing industry.

Responsibilities

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients through various channels, including phone, email, and chat, addressing inquiries related to beauty and skincare products.
• Assist customers with product selection, order placements, and any issues regarding their purchases.
• Provide expert advice on skincare routines and product usage to enhance customer satisfaction and engagement.
• Handle customer complaints and feedback professionally, ensuring timely solutions and maintaining high levels of customer loyalty.
• Stay informed about product offerings, promotions, and beauty trends to provide accurate and up-to-date information.
• Document all customer interactions and outcomes thoroughly for future reference and quality improvement.
• Collaborate with sales and marketing teams to enhance customer experience and drive product engagement.

• Fluency in German and English, both written and spoken.
• Experience in customer service, especially in the beauty, cosmetics, or skincare industry, is preferred.
• Strong communication skills and a passion for the beauty industry.
• Ability to provide personalized recommendations based on customer needs and preferences.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• A proactive attitude with a commitment to delivering exemplary service.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks