Arkx ( Home - Based ) Hiring FULL TIME Customer Support

We are seeking a passionate Customer Support Specialist - Technical Support! We're looking for someone to start immediately in this Remote role. A background in Proven experience in customer support or technical support roles will be highly beneficial. This position comes with a salary of $50k - $70k per Year.

At arkx, we pride ourselves on delivering top-notch accounting solutions, and our Customer Support Specialist - Technical Support plays a vital role in this mission. As a Customer Support Specialist, you will be the first point of contact for our clients, providing them with unparalleled technical support for our accounting software and services. Your expertise will help clients navigate our system, troubleshoot issues, and optimize their experience with our platforms. You will work closely with both the clients and our internal teams, ensuring that all queries are resolved efficiently and effectively. Your ability to communicate complex technical information in a clear and concise manner will be key to aiding our clients in understanding our products and services. Additionally, you will participate in ongoing training and development to ensure our support practices remain at the forefront of industry standards. This position not only offers an opportunity to enhance your technical and customer service skills but also allows you to be part of a dynamic and dedicated team committed to helping our customers succeed. If you are passionate about technology, customer service, and accounting, then this position could be a great fit for you.

Responsibilities

Primary Accountabilities:

• Provide exceptional technical support to clients utilizing our accounting software.
• Diagnose and troubleshoot software issues, offering timely solutions to clients.
• Assist clients in navigating our accounting systems and tools for optimal usage.
• Maintain detailed records of customer interactions and technical issues in the support database.
• Collaborate with product development teams to relay user feedback and contribute to system improvements.
• Train and assist clients on best practices for using our software effectively.
• Support the implementation of software updates and communicate changes to clients.

• Proven experience in customer support or technical support roles, preferably within the accounting industry.
• Strong understanding of accounting principles and practices.
• Excellent verbal and written communication skills.
• Proficiency in using accounting software and productivity tools.
• Ability to troubleshoot technical issues and provide clear solutions.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.