Careermilard Is Hiring A Helpdesk Support Level1 - Teleworking

Your next career move starts here: Helpdesk Support Level1! An immediate start is available for this Remote-based position. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.

About Company (Work From Home Position) Empowering Digital Transformation through Social Media & IT Services... With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. Objectives of this role ? Provide quick and effective assistance with information technology systems ? Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance ? Listen attentively to customers questions and concerns and offer optimal solutions ? Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel ? Work with desktop support engineers to provide customers with superior service ? Represent with professionalism and integrity while helping to advance our company mission Responsibilities ? Respond to tech inquiries via email, through online chats, over the phone, or in person ? Inform customers about IT products and services ? Walk customers step-by-step through the problem-solving process ? Help with troubleshooting hardware and software ? Follow up with customers to ensure satisfactory service ? Communicate customer feedback to the appropriate internal team members Skills And Qualifications ? Excellent problem-solving and analytical skills ? Comprehensive knowledge of computer systems and experience troubleshooting hardware and software ? The ability to break down technological processes and deliver clear, step-by-step instructions ? Patient, friendly demeanor with a great aptitude for listening ? Strong verbal and written communication skills ? Commitment to providing exceptional customer service Preferred Qualifications ? Passion for problem-solving and customer service ? Tech savvy, with experience working in a tech-related field ? Ability to diagnose and resolve a variety of technical issues ? Team-oriented mindset with an openness to constructive feedback ? Eagerness to learn new technologies and systems ? Experience working as an IT help desk technician or in a similar customer support role Apply!