Careermilard: FULL TIME Amazon Chicago

Explore a new role with careermilard as a Amazon Chicago! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

• Health Insurance
• 401K
• Vacation & PTO

• Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
• Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Demonstrate sound understanding and comprehensive knowledge of the Shopbop?s full range of products and services
• Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
• Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers? voices
• Utilize a variety of software programs to resolve customer inquiries
• Work with external shipping contractors to assist customers with both domestic and international issues
• Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish