Careermilard Is Hiring A Call Center Agent - Full - Time - Remote

Join our dynamic team at careermilard as a Call Center Agent - Full-time - Remote! Based in Remote, this role is available for an immediate start. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.

Description: ? Our Vision is to be the best choice for healthcare in our community ? To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. ? Answers assigned department/queue overflow calls, maintaining approved standards ? Answers phones and assists callers ? Follows tasking guidelines and provides accurate and complete information ? Addresses Web Appointment Requests as assigned ? Completes the end of day process ? Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all Orlando Health policies and procedures. ? Performs all other duties as assigned. ? Performs other incidental and related duties as required and assigned ? Maintains an organized and clean work area ? Participates in maintenance of clinical supplies Requirements: ? High School Diploma or equivalent required ? Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related ? Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred ? A working knowledge of medical terminology preferred ? High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. ? Must have excellent interpersonal, customer service, and communication skills. ? Must be able to perform under stress when confronted with emergency, critical, or unusual situations. ? Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria. Benefits: