Careermilard: FULL TIME Weekend Part - Time Customer Service

Explore a new role with careermilard as a Weekend Part-time Customer Service Representative! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. You can expect a salary of Competitive salary for this role.

Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team. QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office. ? TBD Duties/Responsibilities: ? Customer Service and Claim Intake ? Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs. ? Offers empathy and support to customers during the claim process. ? Collects and documents all claim details provided by the customer into the claim accurately. ? Identifies and resolves customer issues by adhering to clients-specific handling instructions. ? Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries. ? Punctuality and Reliability ? Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support. ? Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. ? Successfully demonstrates QRM's core values ? Customer first: fulfills customer needs with compassion ? Self-motivated: takes initiative and commits to the task at hand ? Teamwork: promotes unity over self ? Continuous improvement: strives for daily growth Required Skills/Abilities: ? Language Skills ? Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner. ? Bi-lingual in Spanish Preferred ? Computer Skills ? To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm. Education and Experience: ? High School Diploma or general education degree (GED) required. ? 1-2 years of quality assurance experience preferred. Network Requirements: ? Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). ? Ethernet connection is not required, however strongly recommended. ? Must be on a private network, not allowed to work in public locations. ? No VPNs are allowed, as logins must happen in the US. Benefits/Compensation: ? Competitive compensation ? 20+ hours per week ? Ancillary Benefits: Eligible 1st day of month following 60 days of employment. ? Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings ? Less than 20 hours per week ? Ancillary Benefits: Eligible 1st day of month following 60 days of employment. ? Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings ? 401K: Eligible after 6 months of employment ? PTO: Eligible after 90 days of employment ? Employee Assistance Program #LI-Remote Apply!