Careermilard Hiring: FULL TIME Service Delivery Tier 2 Analyst

Now hiring at careermilard for a Service Delivery Tier 2 Analyst! This is an exciting Remote opportunity with an immediate start. This position requires a strong skillset in relevant areas. You can expect a salary of Competitive salary for this role.

Please note - this is for a Daybreaker shift (3:30 am - 12:30 pm PST) About Us: Effortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As a Hybrid Managed Services Provider, we deliver and fully support secure cloud products and services giving customers a single solution provider for entire IT environments. We are revolutionizing how organizations leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper. 'We are passionate about what we do, we work hard to be excellent, and we promote based on merit.' About the Position: Effortless is looking for an enthusiastic, dedicated, and detail-orientated Tier 2 Analyst to join the Service Delivery team. The idealcandidate is an IT technical professional who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated complex issues. Education and Experience: ? High School diploma or equivalent (Degree preferred) ? 3-7 Years of IT, Help Desk and/or MSP experience ? Competency Certifications preferred (CompTIA, Microsoft, VMWare, etc.) Required Qualifications and Job Description: ? Excellent inter-personal skills; as good with people as you are with computers ? Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues ? Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets) ? Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention ? Experience with ? Basic networking including wireless, wired, security and basic design ? Producing support documentation for supported products ? Corporate applications including Microsoft Office and Adobe applications ? Active Directory account administration ? Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server) ? A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff ? A college degree or equivalent work experience (4+ years) ? Excellent communication, presentation, writing and editorial abilities ? Excellent organizational and time management skills ? Security oriented ? Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions ? Require limited supervision and direction; drive results, and set priorities appropriately and independently ? Ability to work on a 24x7 on-call, weekday and weekend schedule ? A passion for IT Desired Qualifications: ? Experience with enterprise class level networking ? Scripting ? basic logon scripts, etc ? Excellent customer support experience, understanding and creative personality ? Higher education or small/mid-sized business IT production experience ? Experience with desktop imaging ? Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues ? Experience with VMware ? N+ and/or MCSE Certifications Teamwork: A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate. Position Details: Location: Remote Hourly Rate:$21 - $26 per hour Schedule: Monday - Friday 3:30 am - 12:30 pm PST (plus on-call rotation) Benefits: ? Health, dental, and vision insurance ? 401K ? Paid time off and holidays ? Opportunities for career growth and development ? Training and certification support Powered by JazzHR o8QKcb0OoK Apply!