Apply Now: FULL TIME Voice Customer Service Associate For
Posted 2025-06-13An exciting opportunity: Voice Customer Service Associate! Based in Remote, this role is available for an immediate start. A background in Proficient in English will be highly beneficial. The compensation for this role is Competitive salary.
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. Weâve been featured on YCâs Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
OverviewÂ
Our Voice Customer Service Associate on the Worker Operations Team play a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to balance risk mitigation and deliver exceptional customer experiences masterfully. They repeatedly ask âwhyâ until they reach the root cause of issues and go the extra mile to solve our customerâs problems. Curiosity, empathy, and strong communication skills are essential.Â
Note:Â This is a fully remote position. We operate 24/7 with a rotating roster system. It is expected that all team members are able to work weekends on Pacific Standard Time (PST).
Responsibilities
Key Responsibilities
- Communicate with customers via telephone, live chat, and web communication channels
- Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customersâ problems
- Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the companyÂ
- Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely mannerÂ
- Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goalÂ
- Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teamsÂ
- Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Healthâs partner facilities and professionals
- Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Must haves
- Must be proficient in English/English is a first language
- +2 years of customer support experience
- +2 years of providing telephonic customer support
- +2 years of Zendesk or any CRM experience
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant changeÂ
- Possess an âI can handle anythingâ mentalityÂ
- Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
- Exceptionally detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- A positive mindset that elevates the entire team
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection.Â
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