Careermilard Is Hiring A Customer Service And Collections

careermilard is looking for a talented Customer Service And Collections Representative! Based in Remote, this role is available for an immediate start. This position requires a strong skillset in relevant areas. We offer a Competitive salary.

Description This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, you?ll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most... Company Culture and Environment AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service. Career Growth and Development Opportunities Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory. Detailed Benefits and Perks Beyond standard benefits, employees enjoy perks such as: ? Paid training from home ? Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services ? Extensive employee wellness programs ? Adoption reimbursement ? Paid Parental Leave and Caregiver Leave ? Additional sick leave beyond state requirements Compensation and Benefits ? Competitive hourly wage starting at $18.31 plus additional incentives ? Medical/Dental/Vision coverage ? 401(k) plan ? Tuition reimbursement program ? Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) ? Life and Accidental Death Insurance ? Short-term and long-term Disability Benefits ? Employee Assistance Programs (EAP) Why you should apply for this position today This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere. Skills ? Call center or customer service experience ? Adaptability in a fast-paced environment ? Strong communication and interpersonal skills ? Negotiation skills for payment arrangements ? Ability to maintain professionalism under stress Responsibilities ? Provide billing support and perform collections management ? Process customer payments and negotiate payment arrangements ? Address customer inquiries related to billing, credit, and service ? Deliver excellent service across various customer interactions ? Assist customers with technical and service inquiries Qualifications ? Previous experience in a call center or customer service role ? Ability to work flexible hours, including evenings and weekends ? High school diploma or equivalent preferred Education Requirements ? High school diploma or equivalent required Experience Requirements ? Previous customer service or call center experience preferred Why work in Johnson City, TN Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work Apply!