Apply Now Dutch Speaking CS For Virtual Reality & Augmented

Now hiring at Mercier Consultancy Bulgaria for a Dutch Speaking CS For Virtual Reality & Augmented Reality Department! This is an exciting Remote opportunity with an immediate start. The role has a strong focus on Fluency in Dutch and English. This position comes with a salary of Competitive salary.

Mercier Consultancy Bulgaria is on the hunt for a Dutch Speaking Customer Support Agent to join our innovative Virtual Reality (VR) & Augmented Reality (AR) Department. In this exciting position, you will engage with customers who are exploring the cutting-edge world of VR and AR. As a key member of the support team, you will assist users with their inquiries, provide technical assistance, and ensure they have a fantastic experience with our products. Your fluency in Dutch will be vital in addressing customer needs and enhancing their overall journey into virtual and augmented realms. If you have a passion for technology, gaming, or immersive experiences, this role will allow you to combine that enthusiasm with exceptional customer service.

Responsibilities

• Manage customer inquiries via phone, email, and chat in Dutch related to VR and AR products and services.
• Guide users through troubleshooting processes and provide solutions for technical issues.
• Offer detailed product information and assist with the setup and usage of VR/AR applications.
• Log customer interactions and feedback accurately for ongoing service enhancements.
• Collaborate with development and technical teams to resolve complex issues efficiently.
• Stay up-to-date with VR and AR technologies to provide informed support and recommendations to customers.
• Contribute to initiatives aimed at improving customer satisfaction and user experience.

• Fluency in Dutch and English, both written and verbal, is essential.
• Previous experience in customer support, especially in technology, gaming, or AR/VR sectors, is preferred.
• A strong interest in virtual and augmented reality technologies.
• Excellent communication and interpersonal skills with a focus on providing outstanding customer service.
• Ability to troubleshoot technical issues and explain solutions clearly to users.
• Familiarity with customer service software and support tools.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...