Anti - Financial Crime Unit Looking For FULL TIME Spanish

Now hiring at Anti-Financial Crime Unit for a Spanish Speaking Customer Service! An immediate start is available for this Remote-based position. A background in Fluency in Spanish and English will be highly beneficial. The compensation for this role is $24k - $30k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service representative to join our Anti-Financial Crime Unit. This role is crucial in maintaining the integrity and effectiveness of our services as we strive to combat financial crime on a global scale. As a team member, you will leverage your language skills to facilitate communication and ensure that customers receive the highest level of service and support. By joining our agency, you will be part of a dynamic environment where your contributions will directly impact both the company and the wider community in the fight against financial misconduct. Our commitment to innovation means that you will have the opportunity to engage with cutting-edge technology and practices while working with a diverse and talented team. If you are passionate about making a difference and possess the necessary skills to excel in customer service within a specialized unit, we invite you to apply and become a valued member of The House of Mercier.

Responsibilities

Primary Accountabilities:

• Provide exceptional customer service in Spanish to clients dealing with anti-financial crime inquiries.
• Assist clients with understanding processes and requirements related to financial crime reporting.
• Investigate and resolve customer complaints and issues in a timely and effective manner.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Stay informed about industry best practices and changes in regulations related to financial crime.
• Provide feedback to management on customer trends and service improvements.

• Fluency in Spanish and English, both written and verbal.
• Proven experience in customer service or customer support roles.
• Strong understanding of anti-financial crime regulations and practices is a plus.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Exceptional communication skills, with a focus on active listening and empathy.
• Ability to work well in a team-oriented environment and collaborate effectively with colleagues.
• Proficiency in using technology and software relevant to customer service operations.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...