$40k - $50k/year FULL TIME Associate Customer Care Specialist At

bioMérieux is looking for a talented Associate Customer Care Specialist! Based in Remote, this role is available for an immediate start. The role has a strong focus on Customer Service. This role is in the exciting Biotech & Pharmaceuticals sector. The compensation for this role is $40k - $50k per Year.

• Manage customer conversations across all support channels, email, phone, eCommerce, and escalate/forward to appropriate teams as needed to ensure rapid support.  
• Process and manage internal/external customer orders and requests received via telephone, fax, mail, and eCommerce, working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.
• Analyze customer pricing discrepancies with the pricing team, as required, to ensure accuracy and avoid credit memos.
• Document Customer Logistical Complaints through the Notification module in SAP. Assist in determining root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate; communicate errors to applicable departments for review and corrective action.
• Assist with projects and programs in collaboration with other customer-facing functions to drive continuous improvement.
• Perform other job duties as assigned. 

• High School Diploma required with 1+ years of direct customer contact experience preferred. 
  • Previous experience in Customer Service, Data Entry, and Customer Resolution is highly desired
  • Good working knowledge of Microsoft Office Suite products required - Microsoft Outlook and Excel experience 
• Excellent verbal and written communication.
• General business knowledge such as basic finance, marketing, sales, and accounting
• Working knowledge of SAP preferred

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