Anti - Financial Crime Unit Italian Speaking Customer Service

Your next career move starts here: Italian Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. The role has a strong focus on Fluency in Italian and English. We offer a $24k - $30k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service Representative to join the Anti-Financial Crime Unit in a dynamic consumer services environment. In this role, you will leverage your language skills and customer service expertise to assist clients in navigating the complex landscape of anti-financial crime regulations. You will be the first point of contact for customers, providing essential support and guidance while ensuring compliance with relevant laws and policies. As part of our commitment to excellence, we are looking for a proactive and detail-oriented individual who can thrive in a fast-paced setting. Your ability to communicate effectively in Italian and English will be essential to facilitate interactions with a diverse clientele. Join us at The House of Mercier to embark on a rewarding career path where you will play a crucial role in safeguarding the financial system while contributing to a company culture that values innovation and collaboration.

Responsibilities

What Your Day Might Look Like:

• Provide exceptional customer service to Italian-speaking clients regarding anti-financial crime queries.
• Assist clients in understanding regulatory requirements and compliance processes.
• Respond promptly to customer inquiries via phone, email, and chat in both Italian and English.
• Document and track customer interactions and feedback accurately in our CRM system.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain up-to-date knowledge of anti-financial crime regulations and best practices.
• Identify and report suspicious activities or potential fraud cases to appropriate departments.

• Fluency in Italian and English, both spoken and written.
• Proven experience in customer service or a related field.
• Strong understanding of anti-financial crime regulations and practices.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and empathy.
• Detail-oriented mindset with strong analytical skills.
• Proficiency in using CRM software and Microsoft Office Suite.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...