$36k - $48k/year FULL TIME Italian Speaking Customer Service At

Online Travel Platform is looking for a talented Italian Speaking Customer Service! We're looking for someone to start immediately in this Remote role. A background in Fluency in Italian and English will be highly beneficial. We offer a $36k - $48k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a leading online travel platform. In this role, you will be at the forefront of delivering exceptional service to our clients, assisting them in navigating their travel options, addressing inquiries, and offering personalized support. As part of a dynamic team, you will help enhance customer experiences, ensuring that every individual feels valued and supported. This opportunity not only allows you to utilize your language skills but also gives you the chance to work in a fast-paced, online environment where communication and problem-solving are key. If you are passionate about travel and customer service and are eager to contribute towards a seamless experience for clients, this may be the perfect role for you. We pride ourselves on the quality of our staff and are looking for an individual who shares our commitment to excellence, professionalism, and the importance of positive customer interactions.

Responsibilities

Core Duties & Responsibilities:

• Provide timely and accurate responses to customer inquiries via email, phone, and chat.
• Assist customers in booking their travel arrangements and provide recommendations on destinations and services.
• Resolve any issues or complaints directly and efficiently to ensure customer satisfaction.
• Maintain a high level of product knowledge about travel services and industry trends.
• Collaborate with team members to enhance customer service strategies and performance.
• Document customer interactions and feedback for continuous improvement.
• Engage with customers to understand their needs and provide tailored solutions for their travel plans.

• Fluency in Italian and English; additional languages are a plus.
• Proven experience in customer service or a related field, preferably in the travel industry.
• Excellent communication and interpersonal skills with the ability to build rapport with customers.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with online booking systems and travel software is preferred.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A passion for travel and a desire to help others create memorable experiences.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...