Car Rental Department: FULL TIME Japanese Speaking Customer

We are seeking a passionate Japanese Speaking Customer Service! Based in Remote, this role is available for an immediate start. The role has a strong focus on Fluency in Japanese and proficiency in English.. You can expect a salary of $24k - $30k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We specialize in connecting skilled professionals with roles that not only advance their careers but also help them thrive in dynamic environments. Currently, we are seeking a Japanese Speaking Customer Service representative for a prominent Car Rental Department. This role is perfect for individuals who are fluent in Japanese and passionate about providing excellent customer service. You will be responsible for ensuring a seamless rental experience for our customers, assisting them with inquiries, and helping to resolve any issues that may arise during the rental process. By joining our team, you will have the chance to work in a vibrant industry while being part of a dedicated team that prioritizes innovation and quality service. If you are a motivated individual looking to embrace a new opportunity and make a significant impact in the customer service arena, we encourage you to apply today and become a part of our mission at The House of Mercier.

Responsibilities

• Provide exceptional customer service to Japanese-speaking clients in the Car Rental department.
• Assist customers with reservations, inquiries, and complaints through various channels including phone, email, and live chat.
• Effectively communicate rental policies, procedures, and available vehicle options to customers in Japanese.
• Handle customer feedback and resolve issues promptly and professionally to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions using the company’s software systems.
• Collaborate with team members to share knowledge and improve service delivery in the department.
• Stay informed about the latest car rental trends, promotions, and offerings to better assist customers.

• Fluency in Japanese (both spoken and written) is essential; proficiency in English is a plus.
• Proven experience in customer service or a related role, preferably in the consumer services industry.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Excellent problem-solving abilities and a proactive approach to addressing customer concerns.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Familiarity with computer systems and customer service software; prior experience with rental systems is an advantage.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...